How can I pay for my order?

We offer the following payment methods:

  1. PayPal
  2. By money transfer (UPN payment)
At what times can I order online at

Our online shop operates 24 hours a day, every day of the year. So you can order the products you need at any time.

What are the shipping costs?

Shipping and handling is € 3.40 of all products (except Imunofan), if you choose Pošta Slovenije. When an order exceeds € 50.00, delivery is free. For delivery of Imunofan please send us e-mail on:

When will I receive my order if I order today?

We try and send out all orders by 11 am on the same day. You will receive the package within 7 business days, except the Imunofan (for delivery of Imunofan please contact us on If the product is out of stock, we will inform you about the delivery date by e-mail. The exception are national holidays.

Do prices include VAT?

All prices include VAT.

Can I return my purchased products?

Yes. If you want to return a product without a reason, you must notify us within 14 days of the date of receipt of the product. As a buyer, you are obliged to bear the costs arising from a refund. You can return food supplements only in unopened and undamaged packaging. You must also attach a copy of the invoice.

Where can I check if I have properly placed my order?

After successfully submitting an order, we will send you a return e-mail that your order has been accepted. It will also contain a list of the products you ordered and the final price.

I ordered the products at home, but at the time of delivery I was not home and could not claim the package. What now?

The delivery provider will leave a ticket which you can use to pick up the package at your nearest Post Office. For the Imunofan product it is necessary to confirm in advance the agreed time of delivery.

How are the food supplements in the Fitosibir online store different from other dietary supplements?

Our team works hard to choose proven, high-quality natural products from Altai and wider Siberia, where unspoiled nature is still a source of health and longevity for its indigenous people. In addition, you can also find difficult to obtain products. For most products, we are the exclusive supplier.

Is your question not here? Do you need more information?

Contact us at and we will gladly answer any questions you might have.